Cancellation & Refund Policy
1. Subscriptions Billed Monthly
Cancel any time by email. Month-to-month, with no minimum term. Cancellation takes effect at the end of your current billing period, and we don't refund a billing period that has already started.
2. Usage Charges
Each system has included usage. AI minutes on the AI Front Desk System and authorized extras are billed at attributable provider cost plus 25%, within your written spending cap. Correctly billed, consumed usage is not refundable; mistakes and unauthorized charges are corrected. Read the full usage policy.
3. The Short Version
Our service subscriptions renew monthly. You can cancel any time by email. Cancellation takes effect at the end of the billing period you're currently in, and we don't refund a period that has already started.
Your order, checkout page or service agreement ("your order") sets out exactly what you bought. Where your order addresses cancellation or refunds for your specific system, your order controls.
4. How to Cancel
Email Support@FullScaleRevenue.com with your business name and "Cancel" in the subject line. We'll confirm within 1 business day.
- When billing stops: at the end of your current billing period. You aren't charged again after that.
- Partial billing periods: we don't refund unused days in a billing period that has already started.
- Month-to-month, no minimum term: billed monthly. Cancelling adds no charge.
5. Smart Website System — $197 Per Month
Smart Website System is a subscription billed monthly. Cancelling stops future billing at the end of your current period under the general rule above.
Hosting is provided as part of an active subscription, so it depends on that subscription remaining active.
What happens to your website, its hosting and any associated domain after cancellation is set out in your order. If that isn’t clear to you, ask us before you cancel and we’ll confirm it in writing.
6. Lead System — $297 Per Month
Lead System is a subscription billed monthly that includes everything in Smart Website System. Cancelling stops future billing at the end of your current period under the general rule above.
There is no performance-based billing on this system. We do not offer a performance guarantee, and no part of the fee is contingent on a results threshold.
7. AI Front Desk System — $497 Per Month + AI Minutes
AI Front Desk System is a subscription billed monthly that includes everything in Lead System, billed at $497 per month plus AI minutes.
Correctly billed, authorized usage already consumed is not refundable. Included usage is not charged again. AI minutes and approved extras are metered at attributable provider cost plus 25%, within your written cap. Confirmed billing errors, unauthorized charges and our configuration mistakes are corrected. Cancelling stops future subscription billing at the end of your current period; only correctly incurred, authorized additional usage remains billable.
8. Setup & Service Start
Setup and onboarding are included in your monthly service. Your first month is charged at purchase. Your subscription renews monthly from your purchase date. After purchase, we email your receipt and onboarding form. Complete the form, then we call you to confirm the remaining details. We build and test your system, and launch after your approval. Setup usually takes 7–10 days after we receive your complete business details and required access.
Cancellation during setup follows the same billing-period rules above. If we cannot deliver the agreed scope because of our own failure, we fairly refund undelivered work. Applicable legal rights, correction of duplicate or unauthorized charges and agreed service credits are preserved.
9. Your Data & Phone Number
Your domain, supplied content and customer data remain yours. Hosting and our service-owned templates end with the paid subscription. Request available standard exports within 30 days after termination; we explain export limitations before purchase and reasonably cooperate with eligible number transfers. Remaining working copies are deleted within 60 days unless legal or provider retention requirements apply. Proprietary templates and code do not automatically transfer.
10. Add-Ons
Add-ons are scoped and quoted per engagement, and are not covered by the rule above for subscriptions billed monthly. Cancellation and refund treatment for an add-on depends on how far the scoped work has progressed.
For campaign-based add-ons such as Database Reactivation, a campaign that has already been built or sent cannot be un-sent. What is refundable, if anything, is set out in your order.
11. Third-Party & Pass-Through Costs
Some functionality depends on third parties — for example messaging carriers, telephone numbers, domain registrars and hosting. Where a third-party cost applies to your service, it is disclosed in your order.
12. Failed Payments
If a payment fails, we'll attempt collection twice over seven days before suspending the service. We'll contact you before that happens.
13. Billing Questions & Disputes
If a charge looks wrong, email Support@FullScaleRevenue.com and we'll look into it. We'd rather sort a billing problem out with you directly and quickly.
Contacting us first doesn't affect any rights you have with your bank or card issuer.
Genuine exceptions — for example a documented technical failure on our side — are handled case by case. Email us and we'll work through it.