Terms Of Service

1. About These Terms

These terms govern the website and services purchased from Full Scale Revenue LLC ("Full Scale Revenue"), a Wisconsin business. You must be at least 18 and authorized to act for the business placing an order. Your order, checkout details or service agreement (your “order”) states what you bought. Your order controls any system-specific differences.

2. Services & Prices

Smart Website System is $197/month; Lead System is $297/month; AI Front Desk System is $497/month, plus authorized AI minutes and other approved extras. Setup and onboarding are included in your monthly service. All prices are USD. Add-ons and work outside your system require a separate written quote.

3. How Systems Combine

Each higher system includes the lower system’s features. You pay one system price, not the prices added together. Usage allowances are replaced, not stacked.

4. Smart Website System

Includes a standard website, hosting, maintenance, inquiry forms, CRM, missed-call text back and a three-message new-inquiry sequence. The website covers one business, up to five content pages plus standard legal/form pages, two consolidated setup revision rounds and 15 minutes of routine monthly edits.

This is a template-based service, not unlimited custom design, software, branding or SEO. Unused edit time does not roll over. Maintenance and fixing our defects do not use your edit allowance. Existing websites require a compatibility review; integration and discounts are not guaranteed.

You keep your domain, supplied content and customer data and must have rights to material you provide. We retain our templates, code and system design. Hosting requires an active subscription; any ownership transfer must be stated in your order.

5. Lead System

Includes Smart Website System plus AI website chat, online booking, extended SMS/email follow-up, pipeline automation, review requests and 30 minutes of routine monthly edits.

The standard inquiry sequence sends an immediate response, then messages on days 2 and 5. A missed-call text counts as the immediate response. Lead System and AI Front Desk System add up to four approved SMS/email touches. Scheduled follow-up stops on reply, booking or opt-out; appropriate replies in an active conversation are separate.

Review requests require an appropriate basis to contact the customer. We do not incentivize, filter or selectively suppress reviews. Fees are not performance-based; results are not guaranteed.

6. AI Front Desk System

Includes Lead System plus inbound AI phone answering, qualification, FAQs, booking, call summaries and 45 minutes of routine monthly edits. AI minutes are charged separately under Section 8.

AI identifies itself as automated, uses your approved business rules and calendar, and hands off questions outside its scope. It is not an emergency service or a substitute for guaranteed human response. You approve urgent-call escalation rules before launch.

Recordings are enabled only where agreed and disclosed; you must confirm applicable recording/consent requirements. We confirm number compatibility and routing before activation. Existing numbers may require forwarding or a supported connection; carrier approvals are outside our control.

7. Add-Ons

Additional locations, numbers, pages, integrations, custom workflows, outbound AI calls and campaigns require a written scope and price. Optional services include:

• Local SEO: agreed local-search work; no ranking guarantee.
• Database reactivation: approved outreach to eligible past leads/customers. You provide a lawful list and exclusions; no cold blasting or booking guarantee.
• Advanced reputation management: work beyond included review requests. Included features are not charged again.

8. Billing & Usage

Payments & Service Start

Setup and onboarding are included in your monthly service. Your first month is charged at purchase. Your subscription renews monthly from your purchase date. After purchase, we email your receipt and onboarding form. Complete the form, then we call you to confirm the remaining details. We build and test your system, and launch after your approval. Setup usually takes 7–10 days after we receive your complete business details and required access. Failed payments receive two collection attempts over seven days before suspension.

9. Refunds

Our Cancellation & Refund Policy explains cancellation, used services and billing corrections. Contact Support@FullScaleRevenue.com about a billing error. Nothing in these terms limits rights you cannot legally waive.

10. Cancellation & Leaving the Service

Cancel by emailing Support@FullScaleRevenue.com before renewal. Cancellation takes effect at the end of your paid period, with no minimum term or cancellation fee. Routine partial-period refunds are not offered, subject to the refund policy and applicable law.

Hosting, management, support and use of our service-owned website end with the paid period. You keep your domain, supplied content and customer data. Request available standard exports within 30 days after termination; we explain export limits before purchase and reasonably assist eligible number transfers. Remaining working copies are deleted within 60 days unless legal or provider retention rules apply. Proprietary code, templates and workflows do not transfer unless agreed in your order.

11. Your Responsibilities

Provide accurate business details, required access and content you may lawfully use. Review and approve routing, calendars, messages and business rules, and respond to onboarding requests. Missing information may delay delivery and does not by itself entitle you to a refund or credit. You must have an appropriate basis to contact your lists and comply with applicable messaging, marketing and recording laws. Keep consent records and honor opt-outs. Protect account credentials and tell us promptly about unauthorized access. Do not use the service for spam, fraud, harassment, malware, infringement or attempts to bypass security. We may restrict harmful or unlawful activity and explain the reason when legally permitted.

12. Text Messages & Third-Party Services

Our services use outside providers for CRM, hosting, payments, calendars, AI and telecommunications. Carrier registration is required for business texting. We handle the agreed registration work, but approval dates and provider outages are outside our control.

Full Scale Revenue Text Messages

Our inquiry and service program sends requested replies, updates and follow-up. Messages may be automated. You must be 18 or older. Opt in using the optional SMS checkbox on our inquiry form; entering a phone number alone does not enroll you. Consent is not a condition of purchase. This permission does not cover unrelated promotional texts.

Message frequency varies. Message and data rates may apply. Reply STOP to stop texts, START to opt back in, or HELP for help. Send START to the same number you opted out from. It restores texting for that program; it does not sign you up for unrelated marketing or guarantee that a completed follow-up sequence will restart.

For assistance, email Support@FullScaleRevenue.com. Carriers are not liable for delayed or undelivered messages. See the SMS Program Terms for details and our Privacy Policy for mobile information and consent records.

13. Intellectual Property

Our processing of client personal information is governed by the Data Processing Addendum.

Our system architecture, templates, page structures, workflow configurations, automation blueprints and code are proprietary to Full Scale Revenue. You receive the benefit of these as a service. Except as your order expressly states, you do not receive ownership of them.

Material you supply remains yours. All data in your CRM — customer contacts, conversation history and business-specific content — is yours. We will not use your customer data for any purpose beyond delivering your services.

14. Results & Availability

We do not guarantee revenue, profit, jobs, bookings, response rates or any particular return. Results depend on your business, customers and market. Website examples and calculators are illustrations based on assumptions, not forecasts or earnings promises.

15. Limitation of Liability

To the maximum extent permitted by law, Full Scale Revenue will not be liable for any indirect, incidental, consequential or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms Of Service or the services will not exceed the total fees paid by you to us in the three months prior to the claim. These limits do not exclude liability for fraud, intentional misconduct, or any liability or remedy that applicable law does not allow us to limit.

16. Governing Law

Wisconsin law governs these terms, without its conflict-of-law rules, except where mandatory applicable law provides otherwise. Please contact us first so we can try to resolve a dispute. Unless a separately accepted agreement provides otherwise, disputes may be brought in the state courts in Dodge County, Wisconsin, or the federal courts with jurisdiction there. This clause does not waive non-waivable consumer rights or limit a court venue required by applicable law.

17. Changes to These Terms

We give active customers at least 30 days’ written notice of material changes, with an opportunity to cancel before they apply. Price and allowance changes are prospective: they do not reprice a paid period or increase an approved spending cap. Accepted order terms remain in effect until an applicable change takes effect. Non-waivable legal rights remain protected.

18. Agreement & Notices

Your accepted order, these terms and the linked service policies form our agreement. A provision that cannot be enforced does not invalidate the rest. A delayed enforcement decision does not give up a right. Neither party becomes the other’s employee, partner or agent.

We send service and legal notices to your account email. Keep it current. Send legal notices to Legal@FullScaleRevenue.com. Payment obligations already incurred and provisions concerning ownership, liability and disputes continue after service ends.

19. Contact